Terms and Conditions
1. Introduction
Welcome to Vaahaa Cosmetics, a division of Visahaa Agro Products. By accessing or using our website and services, you agree to comply with these Terms and Conditions. If you do not agree with these terms, please do not use our website or services.
2. Orders and Payments
- Placing Orders: You can place orders for our products through our website.
- Payment Methods: Payment must be made at the time of ordering. We accept various payment methods, and your payment information will be securely processed.
3. Delivery
- Prompt Delivery: We will make every effort to deliver your order promptly.
- Estimated Times: Delivery times may vary based on your location. Estimated delivery times will be provided during the checkout process.
- Third-party Delays: We are not responsible for any delays or issues caused by third-party delivery services.
4. Returns and Refunds
- Return Policy: We have a return and refund policy in place. Please refer to our Return Policy page for detailed information.
5. Intellectual Property
- Content Protection: All content on our website, including text, images, and logos, is protected by copyright and other intellectual property laws.
- Usage Restrictions: You may not use our content without our permission.
6. Limitation of Liability
- Liability Disclaimer: We are not responsible for any direct, indirect, or consequential damages related to the use of our products or services.
7. Governing Law
- Jurisdiction: These terms are governed by the laws of Tamil Nadu, India.
8. Return Policy
- Return Window: You have 3 days from the date of receiving your order to initiate a return.
- Eligibility: The product must be in its original condition, unused, and in the same packaging as received.
- Initiating a Return: Contact our customer support team at vaahaacosmetics@gmail.com or call +91 63817 29655 within the 3-day return window.
- Return Shipping: Customers are responsible for the cost of return shipping, unless the return is due to our error or a defective product.
- Refund Process: Upon receiving and inspecting the returned product, we will process your refund using the original payment method.
- Damaged or Defective Products: Contact us immediately within the 3-day return window for assistance and replacement.
- Return Exceptions: Some products may not be eligible for return due to hygiene or safety reasons.
- Refused Deliveries: Customers refusing delivery may be responsible for return shipping costs and a restocking fee.
- Policy Changes: We may update our Return Policy periodically, and changes will be posted on our website.
9. Shipping and Delivery Policy
- Shipping Zones: Vaahaa Cosmetics ships within India. We do not offer international shipping.
- Shipping Charges: Free shipping for orders above INR 999. A nominal fee applies for orders below this amount.
- Estimated Delivery Times: Delivery times vary based on location and product availability.
- Order Processing: Orders are processed within 3-5 business days.
- Shipping Partners: We use reliable shipping partners but are not responsible for third-party delays.
- Tracking: A tracking number will be provided once your order is shipped.
- Delivery Address: Ensure accurate and complete delivery information.
- Delivery Confirmation: A confirmation email will be sent upon successful delivery.
- Delivery Issues: Report any issues within 3 days of receiving your order.
- Holiday Delays: Expect delays during peak holiday seasons.
- Refused Deliveries: Refusal may result in return shipping costs and a restocking fee.
- Policy Changes: Periodic updates to our Shipping Policy will be posted on our website.
10. Cancellation Policy
- Order Cancellation: You can cancel your order within 5 hours of placing it. After that time, cancellations may not be possible.
- Contact for Cancellation: To cancel an order, contact our customer support team at vaahaacosmetics@gmail.com or call +91 63817 29655.
- Refunds for Cancellations: If you cancel your order within the specified timeframe, we will refund your payment using the original method of payment.
By using our website and services, you acknowledge that you have read and agree to these Terms and Conditions. Thank you for choosing Vaahaa Cosmetics.
Contact Information: Vaahaa Cosmetics,
Muthanampatti, Near Surabi College,
Palani Rd, Dindigul – 624709,
Tamil Nadu, India
Phone: +91 63817 29655
Email: vaahaacosmetics@gmail.com