Return Policy

1. Return Window: You have 3 days from the date of receiving your order to initiate a return.

2. Eligibility: To be eligible for a return, the product must be in its original condition, unused, and in the same packaging as received.

3. Initiating a Return: To initiate a return, please contact our customer support team at info@vaahaacosmetics.com or call +91 63817 29655 within the 3-day return window. Our team will guide you through the return process.

4. Return Shipping: Customers are responsible for the cost of return shipping, unless the return is due to our error or a defective product.

5. Refund Process: Upon receiving and inspecting the returned product, we will process your refund using the original payment method.

6. Damaged or Defective Products: If you receive a damaged or defective product, please contact us immediately within the 3-day return window. We will provide assistance and arrange for the return and replacement of the product.

7. Return Exceptions: Some products may not be eligible for return due to hygiene or safety reasons. Please check the product description or contact our customer support for clarification.

8. Refused Deliveries: If a customer refuses to accept a delivery, they may be responsible for the return shipping costs and a restocking fee.

9. Return Policy Changes: We may update our Return Policy from time to time. Any changes will be posted on our website. It is recommended to review this policy periodically to stay informed.
   
   
   

   Shipping and Delivery Policy

   Shipping Zones: Vaahaa Cosmetics, a division of VISAHAA AGRO PRODUCTS, ships its products within India. We do not offer international shipping at this time.

   Shipping Charges: We offer free shipping for orders above INR 999. For orders below this amount, a nominal shipping fee will be applied to cover delivery costs.

   Estimated Delivery Times: We strive to deliver your orders promptly. Estimated delivery times may vary based on your location and the availability of the product. You can find the estimated delivery time during the checkout process.

   Order Processing: After you place an order, our team will process it within 3-5 business days. Processing includes picking, packing, and preparing your order for shipment.

   Return Policy: You have 3 days from the date of receiving your order to initiate a return. To initiate a return, please contact our customer support team at info@vaahaacosmetics.com or call +91 63817 29655 within the 3-day return window. Our team will guide you through the return process.

   Shipping Partners: We work with reliable shipping partners to ensure the safe and timely delivery of your order. While we make every effort to meet the estimated delivery times, we are not responsible for any delays or issues caused by third-party delivery services.

   Tracking Your Order: Once your order has been shipped, you will receive a tracking number and a link to track your package’s progress.

   Delivery Address: Please make sure to provide accurate and complete delivery information. We will not be responsible for failed deliveries due to incorrect or incomplete addresses.

   Delivery Confirmation: Upon successful delivery, we will send a confirmation email to the provided email address.

   Delivery Issues: If you encounter any issues with your delivery, such as damaged or missing items, please contact our customer support team at info@vaahaacosmetics.com or call +91 63817 29655 within 3 days of receiving your order. We will work to resolve the issue as quickly as possible.

   Holiday Delays: Please note that during peak holiday seasons or unforeseen circumstances, there may be delays in delivery. We recommend placing orders well in advance if you have specific delivery deadlines.

   Refused Deliveries: If a customer refuses to accept a delivery, they may be responsible for the return shipping costs and a restocking fee.

   Shipping Policy Changes: We may update our Shipping Policy from time to time. Any changes will be posted on our website. It is recommended to review this policy periodically to stay informed.

   
   Terms of Service

   1. Introduction Welcome to Aahaa Cosmetics, a division of Visahaa Agro Products. By using our website and services, you agree to comply with these Terms of Service. If you do not agree with these terms, please do not use our website.

   2. Orders and Payments

   • You can place orders for our products through our website.
   • Payment must be made at the time of ordering.
   • We accept various payment methods. Your payment information will be securely processed.

   3. Delivery

   • We will make every effort to deliver your order promptly.
   • Delivery times may vary based on your location. We will provide estimated delivery times during the checkout process.
   • We are not responsible for any delays or issues caused by third-party delivery services.

   4. Returns and Refunds

   • We have a return and refund policy in place. Please refer to our Return Policy page for details.

   5. Intellectual Property

   • All content on our website, including text, images, and logos, is protected by copyright and other intellectual property laws.
   • You may not use our content without our permission.

   6. Limitation of Liability

   • We are not responsible for any direct, indirect, or consequential damages related to the use of our products or services.

   7. Governing Law

   • These terms are governed by the laws of Tamil Nadu, India.

   Cancellation Policy

   1. Order Cancellation

   • You can cancel your order within [X] hours of placing it. After that time, cancellations may not be possible.
   • To cancel an order, contact our customer support team at [contact email/phone].

   2. Refunds

   • If you cancel your order within the specified timeframe, we will refund your payment using the original method of payment.